AI Optimisation
Guidance that makes AI
smarter, not just safer
The same system that applies your governance policies can also fine-tune how AI behaves at every level — from a single connection to your entire organisation.
The Reality
AI assistants don't know your environment
Out of the box, an AI assistant knows nothing about your specific systems. It doesn't know your Atlassian tenant, the structure of your SharePoint libraries, or which project identifiers your teams actually use. It has to figure these things out through trial and error — wasting time on unnecessary steps, sometimes making avoidable mistakes.
UCM lets you encode that institutional knowledge once, at the right level, so it is available to every AI interaction automatically.
How It Works
Write guidance once. Every agent benefits
Your Knowledge
Connection hints, known identifiers, preferred approaches — written once in plain language
UCM Guidance Store
Attached to the right level: a connection, an agent, a team, or the whole organisation
AI Agent
Arrives informed — no discovery steps, no repeated mistakes
Efficient, Accurate Output
Fewer round trips, better results, consistent behaviour
Guidance in UCM is just text — written in plain language. You don't need any technical expertise to write it. If you know how your SharePoint is organised, or which identifiers your team uses in Jira, you can write guidance that saves every AI interaction from having to find out.
Key Capabilities
Encode what you know. Benefit every session
UCM's guidance system lets you attach instructions at multiple levels — the whole organisation, a specific team, an individual agent, or a single connection to an external system. The guidance is delivered automatically before every relevant conversation.
Write it once; every AI session benefits from it indefinitely.
- Attach guidance at any level: organisation, team, agent, or connection
- Pre-load identifiers and context so the AI doesn't need to discover them each time
- Correct known behaviour patterns for specific tools or services
- Reduce unnecessary steps — guidance replaces trial and error
- Version guidance documents — update and improve over time
- Works alongside governance policies — optimisation and compliance in the same system
Guidance in action
Where Guidance Applies
Every level of your AI operation — covered
From a single connection to your entire organisation — attach guidance wherever it matters most and every agent benefits automatically.
Get Started
Make every AI interaction smarter — starting today
Add your first guidance document in minutes. Attach it to a connection, an agent, or your whole organisation — and watch AI stop guessing.